FREQUENTLY ASKED QUESTIONS
- Where do we fly from?
We fly from Jandakot Airport. Jandakot is located just 15 to 20 minutes from the Perth CBD on the southern (Kwinana) freeway. Our address is 10 Eagle Drive, Jandakot Airport.
- How do I book?
You may book online on this website.
- Can I book over the phone?
If you prefer you may book over the phone with Visa or Mastercard details. We might not answer the phone late at night or early in the morning, or while we are piloting an aeroplane. We hope you understand!
- What are the rescheduling and Cancellation Charges?
CANCELLATIONS BY YOU: Our policy is to be as flexible as possible with our bookings. However, we do need to cover costs when changes are made. It’s not a great deal when we get plenty of notice. For flights rescheduled or cancelled more than 2 days ahead we will charge $100. For flights rescheduled or cancelled the day before, we will charge $150. No shows, or cancellations on the day of the flight for whatever reason, are non- refundable.
CANCELLATIONS BY US: This applies in the case of weather conditions or other unforeseen circumstances preventing safe flight. We will either reschedule with you to another time, or offer you a full refund. It’s your choice.
CANCELLATIONS DUE TO COVID-19: This applies due to government pandemic restrictions, such as Rottnest in quarantine or your travel to Perth denied. Should we be unable to service your booking due to government mandated restrictions, we will either reschedule with you to another time, or offer you a full refund. It’s your choice.
For the safety of our staff and subsequent passengers, our requirement and sincerest request is that you inform us if you have any cold or flu-like symptoms showing prior to your flight with Rottnest Air-Taxi. Please do not attend your flight with anyone showing those kind of symptoms, as you are likely to be presented with aspirin and a box of tissues – but not a flight. Any attempt to fly with us with symptoms will incur rescheduling/cancellation fees.
Booking Flights to and from Rottnest Island
- How does it all work?
Rottnest Air-Taxi is a value-for-money Private Air-Charter company. What that means is that we supply a private aeroplane for you (and a pilot of course!) at a fixed price. We currently have four aeroplanes, and we fly all hours of the day, so there is plenty of availability!
- What sort of aeroplanes can I book?
We have 4-seater and 7-seater aeroplanes to charter. The 4-seater has 3 passenger seats, and the 7-seaters have 6 passenger seats.
In case you are wondering, the remaining seat is the pilot’s desk.
- What time do we need to be there by?
We need you to attend our office 20 minutes prior to your selected departure time.
- Do we cater for wheelchairs?
Our 7-seater aeroplanes can carry collapsible wheelchairs. Passengers will require some mobility to access our aeroplanes. Please call us before booking a flight.
- How much does it cost?
The cost is fixed per aeroplane. The cost per person depends on how many of you are travelling – the indicative prices displayed are for typical numbers. These are private flights only, so please do not ask to share with others.
- Are there extra charges?
Airport admission charges and landing fees, GST, parking and just about anything else our fevered imaginations can come up with – are already included in our prices.
In other words… no!
- How much weight and luggage can I take?
Good question! As you can understand there are passenger weight and baggage limits. If you are just going for the day it is generally not a problem. We expect passengers to be able to take bathers and towels and general day-pack items without a problem.
If you are staying overnight on Rottnest, then we don’t mind if you bring small bags as well. Most people manage quite well with 10 to 15kg each, packed in one or two small cabin sized bags per person. We have no room for bikes or surfboards, and very little room for kitchen sinks.
Please note that the displayed maximum weight capacity of the aeroplane is for passengers (not the pilot) AND their luggage. The pilot WILL NOT ACCEPT LOADING ABOVE THE SPECIFIED WEIGHT LIMITS.
- How Far is the Airport on Rottnest Island from the centre?
Rottnest Airport is 900m from the centre of town in Thomson Bay. It is even closer to the Bike Hire (600m). There is a bus service that operates approximately half hourly. We have a small number of bikes available for hire at the airport.
- Will weather conditions affect me?
Probably not, this is Perth after all! Weather that affects the ferries is different to the weather that affects flights – we are immune from ocean conditions, flying 2000 feet above the ocean waves!
Our pilots take their safety responsibilities seriously. They make weather decisions with your welfare foremost in mind.
We often run when the ferries have been delayed or cancelled, however occasionally we might be delayed by poor visibility. This is a rare event, even in the winter – but we do recommend travel insurance if delays or cancellations are a concern to you.
- Will I get motion sickness?
We will be well above the ocean swell. The trip to Rottnest Island – or back – is just 12 minutes.
So… probably not.
Booking Joy Flights
- How does it all work?
Joy flights take off from either Jandakot Airport or Rottnest Island, fly a spectacular scenic route and land back where they started. They’re great, you’ll love it.
For the other flights travelling BETWEEN Rottnest and Jandakot see above.
- What else do I need to think of ?
Wear sensible clothes and shoes for Rottnest Island, and for getting into and out of slightly awkward aeroplanes.
Take lots of sunscreen to Rottnest Island.
There are numerous food outlets on Rottnest Island, no needs to weigh yourselves down with lunch or provisions.
Be contactable by us in the days before your flight and while you are on the Island.
Contact a friend. Tell them you are thinking of them while you are on Rottnest Island. Send a picture of the views as you arrive!
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